Provider Portals

VA Premier’s Provider Portal, is a safe and secure tool that gives providers quick and easy access to:

• Submit DME, Home Care, Therapy, Outpatient and emergent Inpatient authorizations
• Verify Member Eligibility
• Check Claim Status and View Details
• Check Authorization Status and View Details
• Create and Submit CMS 1500 claims directly to CompleteCare through a Claims Entry function

Need help using Clear Coverage? Download a tutorial here: Clear Coverage Inpatient Tutorial. Note: This is a large file (~15 Mb). For best results, right click the link and Save As to download file and open PDF file on your PC.

One user in your office can obtain an account by registering. That user will be the Office Administrator and can grant access for other users in the office who need access. If you participate with more than one of Virginia Premier’s lines of business, you only need to sign up once in order to view and submit transactions for each line of business.

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Sign into VA Premier’s Provider Portal

By logging in to this portal, I affirm that I have read, understand and agree to abide by the following terms and conditions:
I certify I am a health care provider, an employee of a health care provider, a business associate of a health care provider, or an employee of a business associate, and the purpose of my access to any VAPremier System is related to the provision or payment of health care services. With respect to all information viewed or obtained from this site, I agree to comply with all applicable federal and state laws regarding the confidentiality and integrity of health and medical records. This includes full compliance with the Health Insurance Portability and Accountability Act of 1996 (‘HIPAA’), the HITECH Act, and the Virginia Health Records Privacy Act, and applicable regulations to these laws. I agree to keep confidential all information related to VAPremier System business, including, but not limited to, quality and risk management activities as well as other confidential or personal information concerning the medical, personal, or business affairs of VAPremier System and its members. I agree to notify VAPremier System immediately in the event that my network access has been compromised in any way and in the event of unauthorized use or disclosure of any information obtained from the VAPremier System network.
User ID:
Password:

Forgot password Forgot Username

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New Users

Need to register for a new account? Click here.

In order to register for an account, if you would like access to all group NPIs/APIs under a single Tax ID, please enter your Tax ID only. If you would like access to a specific group NPI/API instead, please enter it in the field provided. For expedited registration, please provide a Claim number and the Total Billed Charges on the claim when creating your account. You will receive an email within 3-5 business days with your username and temporary password.

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Need Help?

Please call Technical Support for help with VA Premier’s Provider Portal at 1-877-814-9909 or email connect@healthtrio.com.

PaySpan EFT Services

Virginia Premier CompleteCare is offering EFT services through PaySpan.

Please click here to sign-up

Need Help?

If you have questions or need help please, contact our Provider Services department at vphpnetdev@vapremier.com or by calling 1-800-727-7536.

As of Monday 11/10/2014, the Payer Transactions Portal was turned off to new claim entries. All new claim entries will be submitted through the new CompleteCare portal – see the CompleteCare Provider Portal (New) tab on this page.

Providers who utilized the www.PayerTransactions.com/vpcc Portal to check eligibility, Create and Submit Claims to Virginia Premier CompleteCare (CCC) will still have that capability in the new portal.

For any claims submitted through PayerTransactions prior to Monday, November 10, 2014, you can still log in to Payer Transactions to check the status on a previously submitted claim OR you can call our Claims Customer Service Department for a status update at: 1-855-338-6467.

Payer Transactions, is a safe and secure tool that gives providers quick and easy access to:

• Check Claim Status and View Details

PayerTransactions will no longer be accepting new account registrations for CompleteCare, but your account will still work for Virginia Premier if you had that functionality previously.

If you have questions or need help please, contact our Provider Services department at vphpnetdev@vapremier.com or by calling 1-800-727-7536.

Login

Sign into PayerTransactions here.

Need Help?

Please call CompleteCare’s Provider Support for help with PayerTransactions at 855-338-6467.