Commonwealth Coordinated Care

Virginia Premier CompleteCare (Medicare-Medicaid Plan) is a health plan in the Commonwealth Coordinated Care program. A Medicare-Medicaid plan is an organization made up of doctors, hospitals, pharmacies, providers of long-term services and supports, and other providers.

Virginia Premier CompleteCare members have an excellent network of doctors, hospitals and other healthcare providers and a wide range of services. Click on one of the links below to learn more about these services:

Contact Us Have Questions? Contact us!	Health Programs Learn about our health and wellness programs.
CompleteCare Member Portal Sign into your account to email a nurse and view important plan information.	Plan Documents Find our summary of benefits, member handbook, member forms and more.
Complaints, Appeals & Grievances Learn about filing an appeal or submitting a complaint.	Pharmacy Learn about your pharmacy benefits here.
Member Resources See our service area, learn about transportation options, check out our frequently asked questions and more.	Provider / Hospital / Pharmacy Locator Find a doctor, specialist, hospital or pharmacy near you. Search here. Download the PDF Provider Locator here.

Have Questions? Let’s talk.

Call us at 1-855-338-6467, 8:00 a.m. to 8:00 p.m., Monday through Friday. For TTY/TDD services, please call 1-800-828-1120 (Text), 1-800-828-1140 (Voice). The call is free.

You can file a grievance or appeal with CMS by clicking here.

Additional Information

Virginia Premier CompleteCare (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and the Virginia Department of Medical Assistance Services to provide benefits of both programs to enrollees.

There is a potential for contract termination, non renewal and/or a reduction in areas served. In these situations, members will be notified of the date of termination and the process by which members will continue to receive care.

You can ask for this information in other formats, such as Braille or large print.

You can get this information for free in other languages. Call 1-855-338-6467, 8:00 a.m. to 8:00 p.m., Monday through Friday. For TTY/TDD services, please call 1-800-828-1120 (Text), 1-800-828-1140 (Voice). The call is free.

Virginia Premier CompleteCare is not responsible for the content of our social media pages OR the websites of any other party giving information our behalf. For detailed facts about our benefits, visit www.vapremier.com/completecare.

If you have questions about enrollment, eligibility or other Commonwealth Coordinated Care plans, you can also contact Virginia’s Enrollment Broker. Call the Commonwealth Coordinated Care Help Line at 1-855-889-5243 (TDD 1-800-817-6608). Call Monday through Friday, 8:30 a.m. – 6:00 p.m. Or visit www.virginiaccc.com.